"Wonderful hospital to which I will always be grateful for helping me"
21 September, 2011
The NHS Choices website – which features reviews of hospital services from the public – has published comments from a gynaecology patient who was treated at Addenbrooke’s in July 2011.
She says that this is a “wonderful hospital to which I will always be grateful for helping me”, giving the highest possible marks to staff for working well together, treating patients with dignity and respect, and involving the individual in decisions about their care. The patient was “very satisfied” with our same-sex accommodation.
She wrote that: “I was treated at all times by my consultant, his team and nursing staff on ward M4 with a caring, calming attitude at all times keeping me informed and involving me in my care knowing that I was anxious about my operation used their communication skills to calm my nerves. Nurses on the ward so friendly and helpful, nothing too much trouble. In fact everyone involved in my care during my stay were great.”
In answer to the question “What could have been improved?” the patient answered: “Nothing.”
Meanwhile, two surveys at the hospitals in July found that services met or exceeded the expectations of 95% of inpatients and 94% of outpatients.
Addenbrooke’s and the Rosie scored 8.7 out of a possible 10 for the likelihood of inpatients recommending the Trust to a friend or relative. For outpatients, the score was 8.8 out of 10.