We can't treat an empty chair
Every year at Addenbrooke's thousands of people fail to keep their appointments. If we have no warning, we can't give the slot to someone else who really wants it.
This really matters to us. It is costly for the hospital and wastes staff time and resources. Most of all it impacts on the length of time others have to wait for their appointments.
If you cannot make your appointment, no longer need it or want to rearrange it please let us know.
Change your appointment
If you can't come to a clinic (outpatient) appointment at Addenbrooke's, Rosie, Newmarket or Saffron Waldon for any reason you can do one of the following:
Please complete all required fields
Please use this form to contact us to:
The information you will need is on your appointment card or letter:
* Required information
Please check with your GP if you are entitled to transport. If you are entitled to claim travelling expenses please bring evidence of the benefits you are claiming.
Open 0900-1730 hrs on weekdays. If you are exempt from prescription charges, please bring your exemption card or DSS authorisation.
Outpatient Coffee shop:
Run by the WRVS is open from
0900-1700 hrs on weekdays
Concerns, comments and complaints
If you are unhappy with any aspect of your care or the service you receive in your Addenbrooke's outpatient clinic, please speak to a member of clinic staff as soon as possible.
If you feel they cannot help you, or you are not comfortable talking to them, contact the Patient Information and Liaison Service (PALS)