Addenbrooke's Hospital
Research and Development
The Rosie Hospital
Patient Advice & Liaison Service (PALS)
Welcome to PALS. We're here to help.
PALS is here to:
- help answer any questions about your care in hospital.
- advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone else to act on your behalf.
- listen to your suggestions for improving our service for patients and visitors.
- respond to your concerns if you are unhappy with any aspect of your care.
- pass on your compliments to staff if you are pleased with any aspect of your care.
- provide an Information Centre for advice and support on health, care and benefit issues. Help is also available in the Centre from the Citizens Advice Bureau and Disability Cambridgeshire.
Contact Patient Advice & Liaison Service
Tel: 01223 216 756
From bedside Patientline: *801
Fax: 01223 256 170
Please note that we can accept your correspondence by email but we cannot respond with any clinical information – this has to be done by hard copy letter.
Opening hours:
Mon - Fri: 9am to 5pm
Saturday: 1pm to 4pm
Sunday: 1pm to 4pm
With extended hours when staffing permits.
Out of hours:
If you have an urgent issue that you need to discuss outside of these opening hours please call the hospital Contact Centre:
Tel: 01223 245 151
Please ask for the on call manager.
Download:
Patient Advice and Liaison Service (PALS) (Easy Read)
