Patient Advice & Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) is here to:

• help answer any questions about your care in hospital.
• advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone else to act on your behalf.
• provide an information centre for advice and support on health, care and benefit issues. Help is also available in the Centre from the Citizen's Advice Bureau and Directions Plus. Leaflets, videos and Internet access are also available.
• listen and respond to your concerns if you are unhappy with any aspect of your care.
• pass on your compliments to staff if you are pleased with any aspect of your care.
• Cambridge Open Out Scheme For reporting homophobic and racial hate crimes.