CUH

F4 - Acute Medicine for the Elderly (AME)

Wards at Addenbrooke's

Ward: F4

Box: 27

Cambridge University Hospitals NHS Foundation Trust

Hills Road,

Cambridge,

CB2 0QQ

 

Enquiries: 01223 274744

 

Finding F4

 

Ward F4 can be found on level 4 of the hospital.

 

From the main hospital entrance: Upon entering main reception turn right into the concourse. Follow the signs towards F and G block through the concourse. Take the stairs or lift to level 4. On entering the F and G block, turn left, the nurse’s station is at the far end of the ward.

 

 

If you are visiting a patient who is likely to be hospitalised for two weeks or more, you can get a discounted parking ticket from the main reception. This allows you to exit from the car parks for 14 consecutive days from the day you validate the ticket.

 

> Finding us - Parking ticket discounts

 

Staff

 

If you would like to find out 'who’s who’ on the ward, please see the ward notice board. It contains the names and pictures of the staff on the ward.

 

On your arrival:

 

When you arrive on the ward you will be greeted by ward staff who will settle you into your bed area. You will be given a leaflet explaining more about the ward and any routines and procedures that may be undertaken.

 

Visiting hours:

 

1500 - 1700 and 1800 - 2000 hours.

 

Please try and limit visitors to three per bed.

 

When you have visitors, please be considerate of other patients, who may be feeling very unwell; a lot of noise or commotion may prevent them from resting.

 

We do stress that if a visitor has had a recent illness or infectious disease (including colds) it is best to avoid visiting. If visitors have been exposed to chicken pox they must not visit. This is due to many of our patients being susceptible to infections.

 

Flowers are permitted on the ward, but a maximum of two vases per table are allowed,

 

To help us prevent the spread of any infections, please ask visitors to use the hand rub at the entrance to the ward on arrival and on leaving.

 

Food and drink:

  • Meal times are served at the following times:

  • Breakfast: 0800 hours

    Lunch: 1230 hours

    Dinner: 1730 hours

  • If you miss a meal one can be ordered for you.
  • Hand wipes are available for use before or after meals. All patients are encouraged to wash their hands before their meals.
  • Food and drink may be brought in from home but it cannot be heated on the ward.

 

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Ward facilities


  • There is a shower available on the ward

  • Toilets are for patients use only (visitor toilets are located by the lifts)

  • There is a communal dayroom on the ward for patients and visitors

  • For relatives and friends wishing to send mail please address it to the ward and we will ensure it is passed on

  • The vending machine for Patientline cards is outside the C and D level three wards

  • Please inform staff if Patientline is not working and they will contact someone to come and assist

Clothing and laundry

 

Relatives or friends must take responsibility for laundering clothes although a limited laundry service is available for patients without any visitors.

 

Patients are encouraged to dress in their day clothes, but please ensure that they are clearly labelled.

 

Drug rounds

 

Please try not to interrupt the nursing staff while they are doing the 'drug round' or checking medicines.

 

Doctor's ward rounds

 

You'll be looked after by a team of doctors led by a consultant.

 

On certain days the whole team will see you during what's known as the 'consultant ward round' and you'll have daily visits from at least one member of the team.

 

Please note you may not see your consultant everyday.

 

These visits aren't just for them to tell you things - they're an opportunity for you to tell them how you're feeling and ask any questions you may have.

 

Whenever a healthcare professional comes to see you during your stay, they should explain what they're doing or plan to do. If they don't - or you don't understand what they've said - don't be afraid to ask them to explain.

 

Many hospitals train student doctors on the rounds. If at any time you'd prefer they weren't present during your examination, let one of the nurses or doctors know.

 

 

End of your stay with us

 

Your staff will let you know in advance when you are likely to be discharged from the ward and will discuss with you how you will get home.

 

You will be given a supply of your medication your hospital doctor has prescribed and possibly a list to pass on to your GP.

 

The hospital doctors may want to see you in their outpatient clinic at a later date.

 

> Planning your discharge from hospital

 

 

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Visiting hours for F4:

1500 - 1700 and 1800 - 2000 hours.

 

Flowers are allowed

 


 

Infection control

We are working hard to reduce avoidable infections and to provide a clean and safe environment for patients, their relatives and our staff.

 

> Infection control

 


 

Patientline (the bedside phone system)

Each patient has their own personal telephone number.

 

If you don't know their personal telephone number you can call the Patientline Customer Care Team:

0870 212 1234 (calls charged at national rate).

 

> Patientline

 


 

Concerns, comments and complaints

If you are unhappy with any aspect of your care or the service you receive in your Addenbrooke's outpatient clinic, please speak to a member of clinic staff as soon as possible.

 

If you feel they cannot help you, or you are not comfortable talking to them, contact the Patient Information and Liaison Service (PALS)

 

> PALS