CUH

G4 - Medicine for the Elderly

Wards at Addenbrooke's

Ward: G4

Box: 31

Cambridge University Hospitals NHS Foundation Trust

Hills Road,

Cambridge,

CB2 0QQ

 

Enquiries: 01223 217493 / 01223 217498

 

About the ward

 

G4 is a medical ward specialising in the complex needs of the older person. Patients are normally admitted via the Emergency Assessment Unit with an acute medical condition.

Finding G4

 

Ward G4 can be found on level 4 of the hospital.

 

From the main hospital entrance: Head through the main concourse and go past the lifts for the C+D block. Half way down the next corridor you will find a staircase on your right, and lifts to your left. Ward G4 is on level four, at the end of the corridor on the right hand side.

 

If you are visiting a patient who is likely to be hospitalised for two weeks or more, you can get a discounted parking ticket from the main reception. This allows you to exit from the car parks for 14 consecutive days from the day you validate the ticket.

 

> Finding us - Parking ticket discounts

 

Staff

 

If you would like to find out 'who’s who’ on the ward, please see the ward notice board. It contains the names and pictures of the staff on the ward.

 

On your arrival:

 

When you arrive you will be transferred onto a new bed. The nurse may ask you some questions about your general health, and let you know about the ward routine, and what you can expect from us.

 

Visiting hours:

 

Visiting times are from 1100 to 1300, and 1500 to 2000 hours. If you have difficulties meeting these times, please speak to the ward manager or the nurse in charge.

 

There is no fixed limit to the number of visitors, but if there is a large group, some of them may be asked to wait in the day room.

 

Your visitors may be asked to leave the ward whilst the doctors conduct their ward round. This is in order to protect the privacy of other patients.

 

When you have visitors, please be considerate of other patients, who may be feeling very unwell; a lot of noise or commotion may prevent them from resting.

 

As space is limited, we prefer not to have too many flowers on the ward, or they may be placed on a central table rather than at the bedside. More suitable gifts for patients include toiletries, food and drink, or reading materials.

 

To help us prevent the spread of any infections, we ask visitors to use the hand rub at the entrance to the ward on arrival and on leaving.

 

 

Food and drink:

  • Meal times:
    Breakfast is served between 0730 and 0830 hours
    Lunch is served between 1200 and 1300 hours
    Supper is served between 1730 and 1800 Hours

  • If you miss a meal one can be ordered for you
  • A hot meal is served at lunchtime, but there is always a hot option at suppertime also
  • If you miss a meal, the nurses can make you a snack from provisions held in the ward kitchen, or order a meal from the main kitchens
  • You can bring in your own food and drink. We cannot reheat food for you, but we can store food in the ward fridge provided it is unopened and labelled with your name
  • Hot drinks rounds occur at meal times, and mid morning, mid afternoon, and early evening. If you want a hot drink between these times, the nurses will be happy to do this for you. Drinks from the trolley are for patients only. If your visitors want a drink, there are a number of vending machines situated around the hospital

Ward facilities:

  • Visitors are encouraged not to use patient toilets. There are public toilets situated near the lifts, and in the main concourse.
  • There is a day room which visitors and patients are welcome to use
  • Post is delivered to the ward twice a day. If you need to post anything, please give it to a nurse and they will be happy to make sure it goes to the post room
  • There are televisions from Patientline located above every bed that are operated via a paycard. Vending machines for these are located in the lift lobbies. If you state that you are over 75 when registering with Patientline, the television charges are half price

Clothing and laundry:

 

Please feel free to wear your day clothes whilst in hospital. We do have a very limited laundry service, so would ask that if you do have someone who can do this for you, this is preferable.

 

Drug rounds

 

Please try not to interrupt the nursing staff while they are doing the 'drug round' or checking medicines.

 

Doctor's ward rounds

 

You'll be looked after by a team of doctors led by a consultant.

 

On certain days the whole team will see you during what's known as the 'consultant ward round' and you'll have daily visits from at least one member of the team.

 

Please note you may not see your consultant everyday.

 

These visits aren't just for them to tell you things - they're an opportunity for you to tell them how you're feeling and ask any questions you may have.

 

Whenever a healthcare professional comes to see you during your stay, they should explain what they're doing or plan to do. If they don't - or you don't understand what they've said - don't be afraid to ask them to explain.

 

Many hospitals train student doctors on the rounds. If at any time you'd prefer they weren't present during your examination, let one of the nurses or doctors know.

 

 

End of your stay with us

 

Your staff will let you know in advance when you are likely to be discharged from the ward and will discuss with you how you will get home.

 

You will be given a supply of your medication your hospital doctor has prescribed and possibly a list to pass on to your GP.

 

The hospital doctors may want to see you in their outpatient clinic at a later date.

 

> Planning your discharge from hospital

 

 

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Visiting hours for G4:

1100 - 1300 and 1500 - 2000

 

Flowers allowed

 


 

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Infection control

We are working hard to reduce avoidable infections and to provide a clean and safe environment for patients, their relatives and our staff.

 

> Infection control

 


 

Patientline (the bedside phone system)

Each patient has their own personal telephone number.

 

If you don't know their personal telephone number you can call the Patientline Customer Care Team:

0870 212 1234 (calls charged at national rate).

 

> Patientline

 


 

Concerns, comments and complaints

If you are unhappy with any aspect of your care or the service you receive in your Addenbrooke's outpatient clinic, please speak to a member of clinic staff as soon as possible.

 

If you feel they cannot help you, or you are not comfortable talking to them, contact the Patient Information and Liaison Service (PALS)

 

> PALS