S3

Infection control

We are working hard to reduce avoidable infections and to provide a clean and safe environment for patients, their relatives and our staff.

> Infection control

Hospedia (the bedside phone system)

Each patient has their own personal telephone number.

If you don't know their personal telephone number you can call the Hospedia Customer Care Team:

0870 212 1234 (calls charged at national rate).

> Hospedia

Concerns, comments and complaints

If you are unhappy with any aspect of your care or the service you receive in your Addenbrooke's outpatient clinic, please speak to a member of clinic staff as soon as possible.

If you feel they cannot help you, or you are not comfortable talking to them, contact the Patient Information and Liaison Service (PALS)

> PALS