Diabetes is a condition which may require input from a number of health professionals including:
diabetes specialists nurses (DSN’s)
health care assistants
Typically, doctors assess patients, make diagnoses, choose treatments, and guide care. Diabetes specialists nurses (DSN’s) and dieticians provide education regarding diabetes and its treatment, interpret blood glucose readings, adjust insulin dosages, and provide dietary advice. Our health care assistants are adept at teaching blood glucose monitoring and insulin injections. Podiatrists care for people with diabetic foot problems, which retinal photographers take photographs of the back of patients’ eyes at annual review. The support officer and diabetes secretaries make appointments, answer patient’s phone calls, and provide GP with letters detailing a patient’s appointment.
At the 2013, Diabetes QiC (National Quality in Care) Awards, the diabetes service scooped 3/13 of the awards:
We have recently received funding to support a 12 month pilot (October 2012 to September 2013) to deliver an Out of Hours Adult Diabetes Urgent Care Oncall Telephone Service, which is now in operation.
This service is aimed at providing urgent care to adults with Type 1 diabetes, under the care of Addenbrookes Hospital, experiencing problems such as illness with ketones and/or very high blood glucose levels, severe hypoglycaemia, insulin pump failure, etc. The educator on call will not be able to help with routine queries like appointment changes, insulin pump supplies, medication changes, e.t.c.
This service will run from 4pm to 9am the following morning on week days and is 24 hours per day on weekends and bank holidays.
The number to access this telephone service is 01223 960993
During normal working hours (9am-4pm) on week days, this number will divert to the Diabetes Specialist Nurses’ answer machine (01223 348790).
Business cards with the telephone number will be available in the clinic.