Patient advice and liaison service (PALS)
Welcome to PALS. We're here to help.
PALS is here to:
- help answer any questions about your care in hospital
- advise and support you and your family – we understand that being in hospital can be an anxious time and you might need someone else to act on your behalf
- listen to your suggestions for improving our service for patients and visitors
- respond to your concerns if you are unhappy with any aspect of your care
- pass on your compliments to staff if you are pleased with any aspect of your care
- provide an information centre for advice and support on health, care and benefit issues. Help is also available in the Centre from the Citizens Advice Bureau and Disability Cambridgeshire.
The information centre
Our offices are in the information centre, just inside the main entrance of the hospital. The centre is wheelchair accessible.
Contacts
| Telephone: | 01223 216 756 |
| From bedside Hospedia: | *801 |
| Fax: | 01223 256 170 |
| Email: | pals@addenbrookes.nhs.uk |
| Postal address | Box 53, Cambridge University Hospitals, Cambridge Biomedical Campus, Hills Road, Cambridge, CB2 0QQ |
Please note that if we need to reply to an email and the response includes clinical information, we cannot respond electronically. In this case, you will receive a letter through the post in reply.
Opening hours
| Monday to Friday: | 09:00 — 17:00 |
| Saturday: | 13:00 — 16:00 |
| Sunday: | 13:00 — 16:00 |
Out of hours
The office has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible.
If you have a very urgent issue that you need to discuss outside of these opening hours please call the hospital Contact Centre and ask for the on call manager.
| Telephone: | 01223 245151 |