Overview Our staff Our environment Our patients, partners and communities Keeping us focused

> Our commitment

> Our patients

> Local partners

> Community engagement and communication

> Addenbrooke’s Abroad

> ACT – making a difference to patients

 

 

 

 

 

 

Our patients

 

Our patients are at the heart of all we do and our aim is to care for them, not just to treat them. We want all our patients to have the best possible stay in hospital - which is exactly what our staff would expect if they themselves were patients. Our work is focusing around learning from patients' concerns and suggestions; improving our communications with patients so they are fully informed and involved in their care; treating each as an individual, not just as a patient on a busy ward; improving the physical environment to make it more welcoming and sympathetic; and improving clinical practice so patients can go home quicker.

 

Our Trust prioritises focus on on our patients which support our purpose of delivering innovation and excellence in health and care ...

• Improving the experience of patients
• Improving patient care and safety
• Ensuring clinical excellence and effectiveness
• Valuing our staff and our partners
• Striving for innovation in all we do

 

 

 

 

Local partners

 

Local partners we work with include:

• Addenbrooke’s Centre for Clinical Investigation (ACRC and WTCRF)
• Brain Repair Centre
• Cambridge Biomedical Campus (CBC)
• Cambridge Biomedical Research Centre – part of the NIHR
• Cambridge Institute for Medical Research
• Cambridge University Health Partners (CUHP)
• Cancer Research UK Cambridge Research Institute
• Frank Lee Centre (health and fitness)
• GlaxoSmithKline Clinical Research Unit
• Health Protection Agency (HPA)
• Herschel Smith Centre for Brain and Mind Sciences
• Hutchison/MRC Research Centre
• Institute of Metabolic Science
• Institute for Public Health
• Kids Unlimited (childcare)
• MRC Centre for Protein Engineering
• MRC Laboratory of Molecular Biology
• MRC Mitochondrial Biology Unit
• National Blood and Transplant Service
• Strangeways Research Laboratory
• University of Cambridge School of Clinical Medicine
• West Forvie Centre
• Wolfson Brain Imaging Centre

We also work with other hospitals in the region, local authorities, government development agencies, emergency services and local health authorities - to name but a few.

 

We also have the following partnership arrangements with Cambridge Regional College (CRC) and other teaching establishments:

• Apprenticeship Scheme
• Work experience placements
• Young Persons Volunteer Programme
• Addenbrooke’s Life – pamper sessions provided by CRC students training to become beauticians

 

 

 

Community engagement and communication

 

As a foundation trust we have a responsibility to inform and engage as we are owned by our 24,000-strong membership of patients, public and staff, all of whom are represented by our Board of Governors (the majority of whom are elected by the membership).

 

Governors

Our governors provide a direct link to our staff and local community, working alongside our Board of Directors to help shape the strategic direction of the Trust.

 

Our governors are ...

• informed about matters concerning the Trust, patient safety, performance, finance and other key issues
• engaged and communicate key issues to all our members
• active in the hospital and local community

Not only do they work hard to gain views and opinions and foster pride in CUH, but they also have a vital role to play in recruiting new members and generate enthusiasm of being a governor to encourage staff, patients and the public to stand for election.

 

Community events

A number of community events, focus groups, lectures on particular issues are held every year, including our annual general meeting. All of which are publicised on our website, around the hospital and in Matters - our hospital magazine.

 

Our hospital Open Day is our largest community event which takes place every two years. It provides the perfect opportunity for our local community to see what happens behind the scenes at the hospital, with many different departments opening their doors and holding displays and fun activities to explain what they do. We had over 3,500 visitors attend our last Open Day in 2008.

 

Feedback

Responding to our patients views, opinions, comments and concerns is essential. Feedback services available to our patient and visitors include:

• Comments cards and boxes located on wards, clinics and around the hospital
• Online feedback form
• Patient Advice and Liasion Services (PALS)
• Citizens Advice Bureau on campus

We have a Patient Experience Committee which provides a great opportunity for patients to voice their opinions, recommendations and gratitude. Our hospital ward boards provide information about each ward's performance and also include patient feedback over the last month.

 

> Board of Governors

> Open Day

 

 

 

 

Addenbrooke’s Abroad

 

Being good citizens does not stop with our local community. Staff at CUH have a wealth of skills and experiences and through Addenbrooke’s Abroad, a scheme funded by our charities, we share their knowledge with hospitals overseas, particularly those in developing countries. One of our main projects has been to forged strong links with the health service in Botswana helping them to implement a sustainable approach to training and developing their staff.
Staff at CUH have a wealth of skills and experiences and through Addenbrooke’s Abroad, a scheme funded by our charities, we share their knowledge with hospitals overseas, particularly those in developing countries.

 

> Addenbrooke's Abroad

 

 

ACT – making a difference for patients

 

The Trust is very lucky to have the support of its own charity – ACT – which helps make a difference to patients by raising extra funds to enhance services, facilities and research at Addenbrooke’s and the Rosie hospitals. Making use of the funds raised by ACT allows us to achieve some things sooner than it would otherwise have done and to invest in projects to a greater degree than NHS funds alone might have allowed. The charity has supported the development of new facilities such as the Cambridge Breast Cancer Research Unit and the purchase of state-of-the-art equipment like the Da Vinci Robot for the treatment of prostate cancer. It also has a Greatest Need Fund to provide extras for departments across the hospitals where the need is greatest or most urgent.

 

> ACT - making a difference for patients

 

 

 

 

 

 

 

 

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