You made a difference’ winners

Rajendranath Daby - Senior Staff Nurse

Raj Daby joined the Trust in 2003 and earlier this year was appointed as one of six Senior Staff Nurses, who are placed daily or weekly wherever demand is greatest. He received his first nomination a few months ago from a patient for his excellent personal skills: warm, friendly yet professional.

 

To receive a second nomination six months later is an excellent achievement. This nomination was from a relative of a patient, who said that Raj was caring and also possessed great skills in dealing with relatives. Nothing was too much trouble and she wished that Raj was with her sister all the time.

 

 

 

Melissa Thorn - Clinic 1A Receptionist

Melissa did art and design at college and joined the Trust just over a year ago while thinking about possible career directions. Now, though, she loves the job and is interested in staying in the NHS and training to be a manager.

 

Her manager, Caroline Harper, says that Melissa will go out of her way to help other staff and patients. She is also calm, welcoming, efficient and dependable.

 

Callie Clow, who nominated Melissa for this award, says: "Melissa's customer service skills are the most excellent I have ever seen and she is able to deal with aggressive or unhappy patients in a very efficient manner.

 

"She is the youngest staff member in the clinic and she always strives to treat both colleagues and patients with the utmost respect and constantly looks at ways to improve the service. From only a year of working with Melissa it is clear that she will go very far within the Trust."

 

 

 

The other nominees were:

 

Katie Bagstaff, Lead Nurse Paediatric Recovery, Paediatric Recovery
For leading by example and providing professional, compassionate care

 

Clair Baker, Staff Nurse, C8
For being a great team leader and for motivating a colleague

 

Sharon Baker, Assistant Practitioner, Wellcome Trust Clinical Research Facility
For being approachable, friendly and always willing to help

 

Olga Carozzo, HCA, N3
For always being happy and friendly towards patients and staff

 

Basil Chibanda, Cashier, Café
For being very polite and professional to customers

 

Mark Crissall, Alternating Porter, Estates & Facilities
For ensuring patients are where they need to be at the correct time and for always being accommodating to tasks that need to be done

 

Sam Gorman, Staff Nurse, F2
For helping to keep a young patient calm

 

Charles Govan, Clinic Orderly, Oncology
For being extremely helpful, friendly and efficient

 

Dr Luke Hughes-Davies, Consultant, Oncology
For professionalism and care towards a patient

 

Sian Ingham, Staff Nurse, Neurosciences Critical Care Unit
For showing compassion and professionalism towards a patient's husband

 

Charlotte James, Physician's Assistant, Pathology Clinical Services
For being conscientious, caring and dedicated

 

Isla Kuhn, Librarian, Clinical School Library
For being helpful to a patient by providing quick access to information

 

Jenny Law, Outpatients Physiotherapist, Staff Bank
For meeting the Trust values of kind, safe and excellent

 

Catherine Le-May, Senior Clinical Nurse, Operations Centre
For ensuring that the relevant treatment was given

 

Elizabeth Malubay, HCA, M5 (nine nominations)
For excellent patient care and for doing her job with warmth, a happy smile and a huge heart

 

Howard Martin, Clinical Scientist, Molecular Genetics Laboratory
For introducing a new system of testing genes, which significantly reduced patient waiting times for their results

 

Mark Martucci, ODP, main theatres
For revamping the ODP anaesthetic paediatric/neonatal support that main theatres provide

 

Christine McGowan, Senior Medical Secretary, Neurosurgery
For being more than willing to help colleagues despite her own workload

 

Ruth Mynott, Acting Deputy Office Manager, Cambridge Breast Unit
For remaining calm and polite when under pressure and for being a role model to staff

 

Jan Nelder, Advanced Practitioner, Rosie Ultrasound
For taking the time to explain everything thoroughly to a patient

 

Hannah Newman, Ward Sister, MSEU
For being considerate, helpful and going beyond the call of duty

 

Dr Xiaomei Ouyang, Clinical Scientist & GI Physiologist, Gastroenterology/Motility
For being kind, gentle and caring to a patient during tests

 

Diane Payne, Unit Manager, N3 Respiratory Unit
For being supportive to members of staff and for going the extra mile for patients and relatives

 

Ruth Proffitt, Orthoptist, Orthoptics
For being positive, cheerful and encouraging to a patient enduring regular and long appointments

 

Karen Quinn, HCA, Staff Bank
For dedication, professionalism and providing excellent care to a patient

 

William Reilly, HCA, Staff bank
For taking the time to ensure the safety of a patient when they were experiencing extreme emotional distress

 

Liz Shaw, Receptionist, Call Centre
For cheering up a visitor when she came to visit a very ill friend

 

Linda Starling, PALS Manager, PALS
For always being calm and practical when dealing with both patients and staff

 

Gemma Starling, Play Specialist, F2
For being wonderful with a patient, making him feel special

 

Ms Laura Stewart, Assistant Radiographer Practitioner, Oncology
For being lovely, warm, caring and empathetic

 

Kerry Stubbington, Midwifery Sister-Diabetes Lead, The Rosie
For being caring and reassuring towards a patient and making sure they didn't feel like just another hospital number

 

Cecilia Tawse, Therapy Radiographer, Clinical Oncology
For always being cheerful

 

Clare Taylor, Metabolic Nurse Specialist, Paediatric Metabolic Unit
For making a family's visit to hospital as smooth and easy as possible

 

Regina Torok, Receptionist, Call Centre (two nominations)
For being kind, caring, professional, friendly and helpful to a family when they needed it most

 

Annie West, Midwife / Ward Manager, Lady Mary Ward, The Rosie
For always having time for colleagues and patients

 

Phillip Willis, Physician's Assistant, Pathology Clinical Services
For having a good bed-side manner and being fantastic at his job

 

Jenny Yates, Staff Nurse, C3 (two nominations)
For being reassuring and going that extra mile for a patient and her family. Also for taking the time to listen to a patient and communicating with the doctor on their behalf

 

 

 

 

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