You made a difference’ winners

This month 63 members of staff were nominated.

 

The winners:

 

Ross Stone, Staff Bank receptionist, Clinic 1

Ross joined the Staff Bank in June 2007 and worked at the Trust during the holidays from studying criminology at Leicester.

 

Since June 2009, Ross has been full-time on placements from the Staff Bank, based mostly in Clinic 1. He has very quickly became a valued member of staff and interacts well with staff and patients alike.

 

Ross was nominated by Kim Clark, PALS Manager: "Clinic 1 is a very pressured environment and I think that Ross manages the reception desk incredibly well. He is always polite and apologetic when patients are delayed and seems to be juggling a variety of different job."

 

Kim also gave an example of Ross's patience, sensitivity and respect for others when she observed the way in which he dealt with a patient who had a bad stammer. Despite the long queues and a constantly ringing telephone, she said that Ross manages to remain calm and professional.

 

Ross said: "The best thing about this job is that you're providing a service. I'm a people person, and it can be quite a torrid time coming to the hospital. To have somebody willing to run around and help out is important. I just think, 'How would I like to be treated?' "

 

Julie Chapman, Staff Bank manager, said: "Ross clearly understands and upholds the Trust's values, and we are extremely proud of the recognition Ross has received, which he fully deserves."

 

 

 

 

Colin Gardner, prosthetic and orthotic technician, Clinic 9

Colin has worked for the Trust for 17 years and designs, manufactures and repairs upper limb prosthetics. He sees many patients time and again as part of the rehabilitation process, and in accepting the award paid tribute to his Clinic 9 colleagues Lynn and Sarah, adding: "I always tell people I've got the biggest shed in Cambridge. I don't have a job - Addenbrooke's is my hobby!"

 

He was nominated by Mr Hallsworth, a patient who chose Addenbrooke's because of its track record in arm prosthetics. A very keen gardener, shortly after he had bought his dream retirement property, Mr Hallsworth was admitted to another hospital for a septic finger. The unhappy end result was having to have an above-elbow amputation of his left arm. "I was in despair at the prospect of never being able to continue my retirement passion of developing and maintaining my large, 1.3-acre garden."

 

But once he met Colin, and passed the "entrance examination" - "Colin said, 'I think we should treat him!' - they set about designing a special prosthesis that was stable and functional rather than cosmetic. The result was a series of tools that could be slotted into the prosthetic - garden hook or forks, for example and enable Mr Hallsworth to continue to do what he loves most: "messing about" in the garden.

 

"It's made a huge difference to my life; 18 months ago I thought I'd never be able to garden again, but now, with Colin's constant help, I hope to do even more!" 

 

Colin's manager, Charlie Hoctor, said that Colin quietly gets on with his work and is always very helpful and flexible when required.

 

 

 

The other nominees were:

 

Kirsty Argyle, Staff Nurse, C4
For being calm, efficient, attentive and always mindful of patients needs

 

Kim Bailey, Bookings Coordinator, Staff Bank Services
For constantly motivating the team, for always smiling and for working hard

 

Peter Baker, Orderly, ATC Theatres
For making new colleagues feel welcome

 

Raj Boodoo, Staff Nurse, G4
For being a wonderful mentor, endorsing the kind, safe and excellent principles of the Trust

 

Clare Coleman, Staff Nurse, Clinic 7 Dermatology
For being understanding, making a patient feel really cared for and for keeping them feeling positive

 

Ruth Collins, Medical Secretary, Children's Services
For being truly helpful, always willing to listen and offer advice and also for helping new starters settle in quickly

 

Francesca Davidson, Senior Sister, Pain Clinic
For being extremely hard working and for helping others to develop their roles

 

Simon Dawkins, Technician, Medical equipment library
For being helpful and undertaking additional duties without hesitation

 

Loraine Dean, Ward Clerk, A3
For supporting everyone on the ward, welcoming patients with a smile and ensuring they are looked after

 

Clare Denton, Student Nurse, C9
For being friendly and always happy to help patients

 

Bibi Dullen, Ward Sister, G3
For being well organised, efficient and always willing to help

 

Marie Elliot, Ward Clerk, Sara Ward
For being exceptionally kind and always going the extra mile to be caring, helpful and diplomatic

 

Margaret Elwood, Receptionist, Clinic 12
For being totally professional and very kind to a patient

 

Dr Julia Gass, Registrar, Clinic 7 Dermatology
For being constantly caring and always explaining procedures and treatments

 

Heather Gibson, Receptionist, Clinic 7 Dermatology
For always being happy to help with enquiries in a polite and professional manner

 

Mandy Hay, multiple sclerosis specialist nurse, Neurosciences
For improving the quality of life for patients and their families

 

Dr Peter Heinz, Paediatric Consultant, Paediatrics
For being sensitive and friendly, enabling patients to feel comfortable

 

Jackie Henley, Cytopathology Administrator, Cytology
For ensuring that a recent training session ran smoothly and for going the extra mile

 

James Hill, Healthcare Assistant, Institute of Metabolic Science
For being a wonderful nurse, cheerful and kind, compassionate and extremely professional

 

Sue Jaques, HCA, Sara Ward (two nominations)
For being polite, enthusiastic, professional and sincere and also for having excellent interpersonal skills

 

Tina Jarred, Staff Nurse, Oncology
For being kind, reassuring and positive at all times

 

Beata Kwiatek Kurkiewick, Kitchen Assistant, C8
For always checking that a patient is able to eat and for alerting staff to any difficulties

 

Lillian Mackay, Directorate Support Manager, Opthalmology
For always acting promptly and effectively when a problem arises

 

Elizabeth Malubay, Healthcare Assistant, M5 (nine nominations)
For being friendly, caring and thoughtful to patients and making sure that they feel comfortable and very special

 

Natalie McLaughlin, Physician Assistant, Pathology
For being dedicated, hard working and efficient

 

Claire Mendes, Recruitment Adviser, HR Recruitment
For help and assistance with the implementation of ERICa and for always providing a professional yet personal approach to any requests/issues that arise

 

Dr Paul Meyer, Consultant Medical Opthalmologist, Medical Opthalmology
For being dedicated, caring, knowledgeable and for putting patients at ease

 

Dr Xiaomei Ouyang, Clinical Scientist & GI Physiologist, Gastroentorology (two nominations)
For being very professional and caring and also for having good communication skills

 

Katie Pain, Ward Clerk, Lady Mary Ward
For being caring and enthusiastic in her role, ensuring patients were cared for

 

Dr Adrian Park, Consultant, Institute of Metabolic Science
For having a wonderful approach to the patients

 

Jenny Piper, Phlebotomist, Oncology
For always having a smile and making patients feel good

 

Scott Richardson, Therapy Radiographer, Oncology
For being extremely caring and treating all patients with kindness and respect

 

Jesielyn Salangang, Staff Nurse, C4
For being a highly thoughtful, competent and hardworking nurse

 

Ana Marie Sapon, Senior Sister, F5
For being an inspirational leader

 

Glenis Scrivener, Healthcare Assistant, C4
For being helpful and willingly providing other patients with dignity and attention

 

Vanessa Skitt, Porter, Estates & Facilities
For being friendly and cheerful

 

Emily Sparks, Ward Clerk, M5
For being extremely helpful and approachable to all

 

Gemma Starling, Play Specialist, F2 (two nominations)
For making patients feel comfortable and relaxed in their stay, explaining procedures and putting patients at ease and also for being enthusiastic in her role and encouraging to patients' families

 

Carmel Streater, divisional nurses for Investigative Science, Radiology
For being hardworking and a role model to others

 

Derek Thomas, Ward Clerk, D7
For always being polite, helpful and willing to assist in every way

 

Carly Watts, Admin Assistant, Patient Satisfaction
For ensuring essential work in the Trust is carried out with dedication

 

Michaela Watts, Specialist Nurse, Clinical Pharmacology ACCI Level 3
For giving a patient expert care and for reassuring them about their treatment

 

Katie Webb, Communications Manager, Communications
For designing and implementing the on-line booking system for H1N1 vaccinations

 

Kay Welton, Colposcopy Nurse Practitioner, Rosie Outpatients
For being very kind and gentle

 

Marie White, Staff Nurse, Clinic 2
For giving a prompt service and for always being welcoming and helpful to the older patients

 

 

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