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Patient Advice and Liaison Service (PALS)

PALS is here to:

  • help answer any questions about your care in hospital
  • advise and support you and your family – we understand that being in hospital can be an anxious time and you might need someone else to act on your behalf
  • listen to your suggestions for improving our service for patients and visitors
  • respond to your concerns if you are unhappy with any aspect of your care
  • pass on your compliments to staff if you are pleased with any aspect of your care

The information centre

Our offices are just inside the main entrance of the hospital. The centre is wheelchair accessible.


Tel: 01223 216756

From bedside Hospedia: *801

Fax: 01223 256170

Email: pals@addenbrookes.nhs.uk

Postal address:
Box 53, Cambridge University Hospitals, Cambridge Biomedical Campus, Hills Road, Cambridge, CB2 0QQ

Opening hours

Monday to Friday: 09:00 - 16:00

Out of hours

The office has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible.

If you have a very urgent issue that you need to discuss outside of these opening hours please call the hospital Contact Centre and ask for the operational matron.

Tel: 01223 245151