You Made a Difference awards - January
08 February 2017
An acute medicine consultant described as ‘outstanding and exemplar’ and a receptionist who has made a big impact in a short space of time were January’s winners of the You Made a Difference awards.
Chris Adcock received the award for the way his leadership quickly brought a challenged emergency department under control, while Michelle Whiffen was picked out for a number of friendly gestures including the way she reassured a patient’s wife who had dementia.
Chris is described as making “an outstanding contribution to the Emergency Department” and none more so than on the shift picked out in December.
Describing his actions in this particularly challenging shift, the winning nomination said: “Chris was able to quickly assess the situation, take charge and prioritise patients to be seen and receive care. As a result the department rapidly came under control, patients were seen in a timely fashion and received great care under his leadership.”
The nomination continued: “One of Chris’s consultant colleagues commented that he has never witnessed such outstanding and exemplar work delivered by a colleague in the most challenging of circumstances and that the sheer volume of patients that Chris was able to care for was truly amazing, especially at a time that the ED is under such extreme pressure.”
Chris commented: “I’m honoured and very much humbled by this award.
“Everything came together on that shift – the medical team, emergency department doctors, the nurses and allied health professionals – and this award belongs to all of them as well.”
Chris started at CUH as a registrar in 2010 after undertaking a fellowship in Pre-Hospital Emergency Medicine. He became a consultant in acute medicine in November 2013 and continues to work for Magpas Air Ambulance in his spare time.
He is widely respected by his colleagues as being hard working, kind and warm hearted. He goes out of his way to help others and fully emulates the Trust Values of Together – Safe, Kind and Excellent.
Michelle makes big impression
Less than six months in the role as receptionist in Radiotherapy, Michelle Whiffen landed a You Made a Difference award after receiving two nominations.
Michelle is described as having the gift of putting patients and visitors at ease despite the stress they may be feeling. That was exemplified in the way she handled a patient’s wife who had dementia and was becoming anxious, compassion which prompted a colleague to nominate her for the award.
The nomination said: “Michelle is always helpful and friendly to both staff and patients, going out of her way to make everyone feel safe and comfortable. At one time, a patient's wife who suffers from dementia and had become very anxious and upset so Michelle sat with her whilst her husband was having treatment, holding her hand and quietly calming her.
“This was definitely appreciated by both our patient and the Radiotherapists as we rarely have the chance to take that extra bit of time with our patients and their relatives. Although she is new to her role she is already acting above and beyond her duties and her communication with the Radiographers is outstanding. Michelle is an asset to our team and I hope I can continue to call her a valued colleague for a long time.”
Michelle commented: “I’m overwhelmed to have recognised with this award – especially after only being in the job for such a short space of time.
“I didn’t feel like I did anything out of the ordinary – it’s just in my nature to care for patients and their families.”
Michelle joined the Trust in September 2013 as an HCA on Ward F3 and her husband also works at the Trust.