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You Made a Difference awards - March

30 March 2017
A member of the contact centre team who came to the aid of a diabetic patient and their carer was picked out as one of two winners of March’s You Made a Difference award.

Olive Pagulayan received the award from CUH Chair Mike More and CEO Roland Sinker for the way she handled the situation when a patient and carer became distressed after their transport home was delayed.

Olive Pagulayan receives her You Made a Difference award from CEO Roland Sinker and Chair Mike MoreShe was working on the reception of Addenbrooke’s Treatment Centre and not only calmed the situation, she consulted the diet kitchen after finding out the patient was diabetic. She arranged for sandwiches to be delivered and both the patient and carer were extremely grateful for her actions.

The winning nomination read: “Whilst working on the Addenbrooke's Treatment Centre reception Olive went above and beyond her role as Contact Centre Agent to assist a patient and their carer who were waiting for hospital transport.

“Both the patient and their carer were very grateful for this act of kindness.”

Olive said: ““I’m very honoured to receive this award.

"From day one, I have always been grateful for the chances given to me by the Trust. It’s great to be working for a department that support you in every way they can.”

Olive has worked in the contact centre for nearly 15 years. She frequently assists with her colleagues’ training, and is always welcoming, kind and supportive to all new starters within the department.

CUH Chief Executive Roland Sinker, who presented the award with Mike More, said: “We are very proud of this winning nomination, as it directly relates to what it’s like to be a patient coming into the hospital.

“I think we can sometimes forget what’s like to come into the hospital – maybe they don’t know where they are going or are feeling anxious about their appointment – and the first person they often see is a member of contact centre team at reception.

“We are very proud for that reason that Olive has been recognised with this award. It was absolutely fantastic nomination and the patient and her carer were hugely grateful for what Olive did for them.”

Anne-Marie's bravery recognised

A quick-thinking junior sister who remained calm under pressure to safeguard her patients and colleagues by quickly extinguishing a fire was the other winner of March’s You Made a Difference award.

Anne-Marie Critien proudly displays her You Made a Difference award in front of her colleaguesAnne-Marie Critien was on duty on the High Dependency Unit when the fire broke out and her decisive actions ensured that patients continued to receive the required care. On arrival of the fire team, she was able to give a thorough handover and impressed everyone with her composure under pressure.

One of two winning nominations reported: “Anne-Marie was the Junior Sister on duty on HDU (High Dependency Unit) when the unfortunate event of a fire occurred on the Unit.  Her calmness and quick thinking in dealing with the situation meant that the fire was rapidly extinguished, thus safeguarding her patients, colleagues and preventing damage.

“On arrival of the Fire Team, Anne-Marie gave a thorough handover.  She remained calm throughout, ensuring her patients continued to receive the required care.”

Anne-Marie said: “I am very surprised and honoured to receive this award. I feel very proud to work with an outstanding team. We all pull together on every shift and the care we give is fantastic. This award is for everyone really.”

Anne-Marie started at the Trust in September 2010 as a Band 5 on IDA (Intermediate Dependency Area) and progressed to a Band 6 by January 2012

She also has previous experience as an Intensive Care Nurse, which has proved to be invaluable. During her Band 6 role, and enjoyed a secondment to the Rapid Response Team.

As a Band 6 on IDA, decision making skills are essential.  Assessment of acutely deteriorating/unwell patients and managing them in the acute phase is vital.  Alongside this, Anne-Marie manages the shift on a day-to-day basis.

Supporting staff with acuity and liaising with MDT all play a major part of her role.

The other nominations for March were:

Raja Akhtar, Senior House Officer, Oral Surgery Medical Staffing
For the support and compassion to your patients and their relatives

Magdalena Bak,  HCA, Ward M5  x2 nominations
For your dedication to going the extra mile to provide care to your patient
For providing excellent and attentive care to your patient

Nicola Barker, Junior Sister, Children's Services
For going above and beyond in your duties, and providing support to your colleagues

Prudencia Belle, Junior Sister, HPB & UGI Ward C7
For your support to your team and your dedication to your patients

Babs Brewer, HCA,  Ward C8
For providing kind and compassionate care

Katie Clark, Staff Nurse, Ward C8
For providing kind and compassionate care

Emma Cooke,  Physiotherapist, Physiotherapy
For providing kind and compassionate care

Gemma Czech,  Junior Sister, Emergency Department
For your support and dedication to your team's morale

Rhiannan Dean,  Staff Nurse,  Ward C8
For ensuring your patient felt safe in your care

Ricky Dear,  Senior PMO Finance Manager, Finance
For your work in developing the PMO Tracker, and improving the Trust's services

Julius Dela Paz,  Charge Nurse,  Ward M4
For your incredible dedication to your patients, and embodiment of the Trust Values

Ravi Desai,  Student Therapy Radiographer, Radiotherapy
For your hard work and dedication to your patients and colleagues

Vanessa Dos Santos, Staff Nurse,  Ward M5
For your compassion and professionalism towards your patient

Emma Downey, Project Manager (Capital Team), Estates and Facilities
For your contribution to improving the Trust's bed capacity through the Winter 2016 Scheme

Samantha Fairbank,  HCA,  Paediatric Gastroenterology
For your compassion and kindness to your patient and their relatives

Tamara Garcia, Staff Nurse,  Ward M4
For ensuring your patient felt reassured and confident in the care they received.

Carol Goldhawk, Administrator, Occupational Therapy
For always going the extra mile for your patients

Amanda Gray, HCA, Ward C8
For your hard work and attentiveness towards your patients

Carol  Grenz, Transplant Co-ordinator, Transplant Unit G5
For always going the extra mile to provide a high standard of patient care, and providing support to your colleagues

Ellen Gunaseelan, Junior Sister, Ward M5
For being helpful and welcoming

Anna Hawkes, Student Nurse, Ward M5
For your professionalism and dedication to your patient's care

Satoshi Hori, Honorary Specialty Registrar, Urology
For your professionalism towards your colleagues and patients

Nigel Howlett, Project Manager (Capital Team), Estates and Facilities
For your contribution to improving the Trust's bed capacity through the Winter 2016 Scheme

Priya John,  HCA, Ward C8
For providing kind and compassionate care

Natalie Khalique, Staff Nurse,  NCCU
For your compassion and going the extra mile to reassure your patient and their relatives

Val Kikas, HCA, Day Surgery Unit
For your reassurance to your patient

Beth King, HCA,  Ward M4
For your initiative and always going above and beyond to provide a high standard of care

Yvonne Lockwood,  HCA, Ward C8
For providing kind and compassionate care

Lizzie Lovejoy,  HCA, Staff Bank
For your pleasant manner

Laura Mackinnon,  Specialty Registrar,  Paediatric Emergency Department
For going above and beyond your duties to support your colleagues

Kate Martin, Senior Sister,  Ward F6
For your professionalism and commitment to your team and patients

Daniel Maycock,  Healthcare Assistant, Ward M5
For providing compassionate and excellent care to your patients

Maria Mendes,  Staff Nurse, Ward C8
For providing kind and compassionate care

Roddy O'Donnell,  Consultant,  PICU
For your dedication and support to your patients and colleagues

Xiaomei Ouyang,  Clinical Scientist & GI Physiologist, Gastroenterology
For providing kind and compassionate care

Julie Pappachan, Staff Nurse, Ward C8
For providing kind and compassionate care

Rebecca Parr, Staff Nurse,  Ward M5
For providing kind and compassionate care, and upholding the Trust Values

Matthew Pathalil-Cherian, Shift Technician, Estates and Facilities
For your professionalism and efficiency in your work

Catherine Price, Specialist Nurse, Gastroenterology
For providing kind and compassionate care

Joseph Risos, Staff Nurse,  Ward M5
For providing kind and friendly care

Marina Romano, Healthcare Assistant, Ward C8
For providing kind and compassionate care

Despina Romiou,  HCA,  Ward C8
For providing kind and compassionate care

Jane Rosse,  Physician's Assistant Team Leader,  Pathology Clinical Services
For your exemplary dedication to your patient, and embodiment of the Trust Values

Andrea Sams, Junior Sister/Clinical Leader, Day Surgery Unit
For your dedication to your ward and patients

June Sanchez Allison, Cleaner, Medirest
For your positive attitude and commitment to ensuring your department is kept at a high standard

Kevin Taylor,  Maintenance Assistant, Estates and Facilities
For your efficient and rapid response to requests

Lisa Underwood,  HCA, Ward M4
For your rapid response to a patient's condition

Marc Wall,  Maintenance Assistant, Estates and Facilities
For your professionalism and efficiency in your work

Kate Watson, Senior Physiotherapist, Physiotherapy
For providing kind and compassionate care