CUH

The information centre

Patient Advice & Liaison Service (PALS)

Advice and information for patients and staff

 

The information centre aims to help patients and staff find information and give advice about health, care and benefit issues.

 

Where is it?

 

The Centre is located next to the Hospital's main entrance and is accessible to wheelchairs.

 

When is it open?

 

Monday to Friday: 09:00 to 17:00

 

Saturday 13:00 to 16:00

 

Sunday: 13:00 to 16:00

 

During these times, it is staffed by Patient Advice and Liaison Service (PALS) staff.

 

Out of hours:

If you have an urgent issue that you need to discuss outside of these opening hours please call the hospital Contact Centre:

 

Tel: 01223 245 151

Please ask for the on call manager.

 

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Other services in The information centre

 

The services below offer free, independent and confidential information and advice. You may be a hospital patient, carer, visitor or member of staff.

 

Either drop in or telephone: 01223 217 397

 

 

The Citizens Advice Bureau (CAB)
at Addenbrooke's

 

General practical advice on any benefit, housing, employment rights, family matters or debt problems.

 

Monday, Wednesday, Thursday 10:00 - 16:00

 

Please attend at least 30 minutes before the specified closing times to ensure that you will be seen.

 

> Cambridge and District Citizens Advice Bureau

 

Disability Cambridgeshire

Specialist information and advice service for disabled people and carers - disabled benefits, community care, leisure, transport and access.

 

Tuesday 10:00 - 16:00 and Friday 13:00 - 16:00

 

The above services offer free, independent and confidential information and advice. You may be a hospital patient, carer, visitor or member of staff. Either drop in or telephone: 01223 217 397

 

Citizens Advice Bureau and Disability Cambridgeshire staff will also visit patients on the ward.

 

 

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Contact Patient Advice & Liaison Service

Tel: 01223 216 756

 

From bedside Hospedia: *801

 

Fax: 01223 256 170

 

pals@addenbrookes.nhs.uk

Please note that we can accept your correspondence by email but we cannot respond with any clinical information – this has to be done by hard copy letter.

 

Opening hours:

Mon - Fri: 09:00 to 17:00

 

Saturday: 13:00 to 16:00

 

Sunday: 13:00 to 16:00


Out of hours:

If you have an urgent issue that you need to discuss outside of these opening hours please call the hospital Contact Centre:

 

Tel: 01223 245 151

Please ask for the on call manager.