Information charter

Confidentiality, data protection and patient health records


Personal information – our promise to our patients

Cambridge University Hospitals NHS Foundation Trust, which includes Addenbrooke’s and the Rosie Hospitals, is committed to protecting the confidentiality of information held about our patients.


We need to handle personal information – such as address, date of birth and contact details – to help us provide a good service, to keep patients safe while in our care, and to avoid confusion if patients are transferred elsewhere for continuing care or treatment.


Every patient has the right to know what information we hold about them. We aim to make sure that the reasons for retaining personal information are explained as clearly as possible and that people feel reassured that we are protecting their confidentiality.


We respect the dignity and privacy of our patients and only share personal identifiable information when necessary for their own care, treatment and safety.


Requesting personal information

When we ask for personal information we will endeavour to:


Sharing information

Personal information relating to patients may be shared with other organisations in order to provide treatment for patients or to protect the public. Patients will be advised when this needs to take place.

> What happens to information held about you


There are rare occasions when patients will not be told if their information is shared with another organisation. This occurs if the police request information as part of an investigation, and for compilation of anonymised statistics.


The Trust does not sell or share personal information for commercial use e.g. for marketing purposes.



Our promise

When we are in possession of personal information we will protect it and aim to:

  • keep patient information safe

  • abide by the law in respect of handling personal identifiable information

  • respect the wishes of patients who do not want us to share their information

  • never keep information longer than necessary
    > Records retention, destruction and archive

  • consider the privacy risks when we are planning to use or hold personal information in new ways, such as introducing new IT systems

  • provide training to staff on the correct ways of obtaining, using and storing personal information

  • challenge staff when personal information is not protected properly

  • check and report regularly on how we are doing


What we ask of our patients

To help us we ask our patients to provide accurate information and tell us as soon as possible if there are any changes to personal information, such as a new address or telephone number and to let us know if they think we’ve not abided by the principles in this charter.


Contact details

If you would like more information please contact the Information Governance team:

Information Governance
Box 153
Cambridge University Hospitals NHS Foundation Trust
Hills Road




Tel: 01223 256141



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The Access to Health Records Officer
Cambridge University Hospitals NHS Foundation Trust
Addenbrooke’s Hospital
Box 82,
Hills Road


Tel: 01223 245 151

On this website:


> Patient Advice & Liaison Services (PALS)


> Making a complaint


> Freedom of information



On other sites:


> NHS Care Records Service

To improve the service and quality of your care a new computer network is being developed nationally that will phase out the need for paper and film records. The network will hold your entire patient record to allow Hospitals, GP’s and chemist’s secure access to your health records to improve information sharing across the NHS.


> The Information Commissioner


> NHS Connecting for Health


> Ministry of Justice


> Department of Health